
What do I need to know about a chatbot ?
A chatbot is a computer program that is set up to perform a specific activity and to answer questions. It is then a question of artificial intelligence. However, what is a chatbot really for and how does it work? This is the subject of this article. How a chatbot works The chatbot is a program that works essentially thanks to its bots. For more details, see it here. These bots are designed to provide a better experience or service to a company's customers. To this end, there are two main types of chatbots, namely basic and advanced bots. In the case of basic bots, the entire exchange is handled by a conversational agent. The latter uses a library of previously recorded questions and answers to satisfy the needs of customers. All this is done through what is called the "WorkFlow". In...
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What are the differences between VoIP and traditional telephony?
For companies that have a good internet connection, VoIP is a valuable alternative to traditional telephone systems. It uses the internet to pass information, and its network or hardware is not dedicated only to standard phones. If the difference between these two solutions is still unclear to you, then this article will provide the clarification you need. Different telephone technologies Traditional telephony is based on a slightly more physical communication technology. Indeed, the exchanges are carried out on telephone lines that ineluctably depend on a wired cabling. The voip telephone...
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What do I need to know about a chatbot ?
A chatbot is a computer program that is set up to perform a specific activity and to answer questions. It is then a question of artificial intelligence. However, what is a chatbot really for and how does it work? This is the subject of this article. How a chatbot works The chatbot is a program that works essentially thanks to its bots. For more details, see it here. These bots are designed to provide a better experience or service to a company's customers. To this end, there are two main types of chatbots, namely basic and advanced bots. In the case of basic bots, the entire exchange is handled by a conversational agent. The latter uses a library of previously recorded questions and answers to satisfy the needs of customers. All this is done through what is called the "WorkFlow". In...

What do I need to know about a chatbot ?
A chatbot is a computer program that is set up to perform a specific activity and to answer questions. It is then a question of artificial intelligence. However, what is a chatbot really for and how does it work? This is the subject of this article. How a chatbot works The chatbot is a program that works essentially thanks to its bots. For more details, see it here. These bots are designed to provide a better experience or service to a company's customers. To this end, there are two main types of chatbots, namely basic and advanced bots. In the case of basic bots, the entire exchange is handled by a conversational agent. The latter uses a library of previously recorded questions and answers to satisfy the needs of customers. All this is done through what is called the "WorkFlow". In...
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