What do I need to know about a chatbot ?

What do I need to know about a chatbot ?
Table of contents
  1. How a chatbot works
  2. The different benefits of a chatbot
  3. Where is a chatbot used?

A chatbot is a computer program that is set up to perform a specific activity and to answer questions. It is then a question of artificial intelligence. However, what is a chatbot really for and how does it work? This is the subject of this article.

How a chatbot works

The chatbot is a program that works essentially thanks to its bots. For more details, see it here. These bots are designed to provide a better experience or service to a company's customers. To this end, there are two main types of chatbots, namely basic and advanced bots.

In the case of basic bots, the entire exchange is handled by a conversational agent. The latter uses a library of previously recorded questions and answers to satisfy the needs of customers. All this is done through what is called the "WorkFlow".

In contrast, with advanced or intelligent bots, everything is managed through "natural language and processing technology". This allows the bots to provide a good quality service.

The different benefits of a chatbot

The chatbot serves to make the customer experience easier and better. Indeed, it is a "facilitator" of discussion between customers and sales or marketing structures.

Far from wanting to replace the human being, the chatbot helps companies to take care of the less important tasks. This allows employees to take care of the more important activities to meet customer needs. Thus, the chatbot is used, for example, to inform customers whether or not a product is available. And to give information to customers during a pre-purchase phase. It also executes orders for goods and takes care of complaints.

Where is a chatbot used?

It is used by companies on almost all sales or exchange sites and platforms. Indeed, to get a better exchange with consumers and customers, traders use the chatbot on social networks as well as on websites. Therefore, this computer program is used on Facebook, WhatsApp, Skype, Twitter and Telegram.

Similar articles

Advantages and Risks of Online Sports Betting
Advantages and Risks of Online Sports Betting

Advantages and Risks of Online Sports Betting

The digital era has ushered in a whole new world of convenience, including the realm of sports...
Spend a great holiday in Riquewihr
Spend a great holiday in Riquewihr

Spend a great holiday in Riquewihr

France is one of the most popular countries for tourists worldwide. The reasons for this are many...
Options trading platforms : All in one
Options trading platforms : All in one

Options trading platforms : All in one

Just a few years ago, it was enough for a broker or platform provider to focus on its desktop...
Online game: How to play Mines?
Online game: How to play Mines?

Online game: How to play Mines?

Online gaming is a popular pastime, and Mines is a classic game that has stood the test of time....
Some tips to save money on iHerb
Some tips to save money on iHerb

Some tips to save money on iHerb

IHerb is an online store that is in full swing in the world today. Thus, it is possible to buy...
How to find a good online casino?
How to find a good online casino?

How to find a good online casino?

Are you a lover of aviator or pin-up casino games and are you looking for a reliable casino site...
When is the hurricane season in Cancun?
When is the hurricane season in Cancun?

When is the hurricane season in Cancun?

Mexico is a tourist destination thanks to its paradisiacal places. Among these places, Cancún,...
The importance of tracking responsibilities in relation to various areas
The importance of tracking responsibilities in relation to various areas

The importance of tracking responsibilities in relation to various areas

Technology has made life easier and more convenient in many ways. However, many modern devices can...
How to make time lapse videos with an Android?
How to make time lapse videos with an Android?

How to make time lapse videos with an Android?

Many people today prefer to use their mobile phones to make video recordings than to use a camera....
What are the main advantages of automation ?
What are the main advantages of automation ?

What are the main advantages of automation ?

With the right tools, it can be very easy and interesting to automate IT operations. Understanding...
Why take an Aztec garment?
Why take an Aztec garment?

Why take an Aztec garment?

For a timeless and casual style of clothing, it is often recommended to take an Aztec garment....
Some Advantages of Music Streaming Sites
Some Advantages of Music Streaming Sites

Some Advantages of Music Streaming Sites

Before, it was not possible to listen to music online easily and the music was stored on small MP3...
How to choose a good handpan?
How to choose a good handpan?

How to choose a good handpan?

There are different musical instruments, like the handpan. Your choice should not be made at random...
Where to find a serious and romantic transgender in Denver
Where to find a serious and romantic transgender in Denver

Where to find a serious and romantic transgender in Denver

You are experiencing difficulties in establishing a stable love relationship because you are a...
The effectiveness of sassy cidre
The effectiveness of sassy cidre

The effectiveness of sassy cidre

There is always a reason attached to the fabrication of every product. That is to say that there...
What are contact centers used for ?
What are contact centers used for ?

What are contact centers used for ?

Several approaches are deployed by companies to improve the quality of customer relations. But the...
Msi gt72s 6qe dominator pro g: about and its advantages
Msi gt72s 6qe dominator pro g: about and its advantages

Msi gt72s 6qe dominator pro g: about and its advantages

Msi gt72s 6qe dominator pro g is an adaptor for laptops with great potential. This product is...
All about payroll outsourcing
All about payroll outsourcing

All about payroll outsourcing

When you have a business and you don't have time to manage your administrative activities, you can...
2 reasons why you should start an affiliate program
2 reasons why you should start an affiliate program

2 reasons why you should start an affiliate program

It's all very well to have good products and services to offer, but you still have to make them...
Harmonic patterns: what you need to know
Harmonic patterns: what you need to know

Harmonic patterns: what you need to know

As trading is an industry that allows you to trade the rise or fall of currencies, it requires a...
What you need to know about a connected weather station
What you need to know about a connected weather station

What you need to know about a connected weather station

Meteorology essentially studies the weather in each region of the world. As a result, it can...
Why set up a good mail checker ?
Why set up a good mail checker ?

Why set up a good mail checker ?

The number of people who communicate via e-mail addresses is constantly increasing. However, it is...
Benefits of EDM for businesses
Benefits of EDM for businesses

Benefits of EDM for businesses

Do you want to bring your business into the digital age? Yes you need a GED. What do you need to...
Why install a bathroom mirror ?
Why install a bathroom mirror ?

Why install a bathroom mirror ?

Any kind of shower needs to have a number of features without which it cannot be a shower. This is...
How to organise a good party at home ?
How to organise a good party at home ?

How to organise a good party at home ?

Whether it is to celebrate a birthday, a new year or a new promotion, organising a successful...
Comment utiliser le combo soudeur mig ?
Comment utiliser le combo soudeur mig ?

Comment utiliser le combo soudeur mig ?

Le combo soudeur mig est un appareil de soudure facile à manipuler. Néanmoins, son utilisation...
How to choose the best web marketing agency ?
How to choose the best web marketing agency ?

How to choose the best web marketing agency ?

Web agencies have multiplied in recent years and this can be seen almost everywhere, especially on...
Tips for installing a residential pool
Tips for installing a residential pool

Tips for installing a residential pool

Having a swimming pool at home is a great pleasure. One is exposed to swimming every day. Swimming...
Installation of a shower in the bathroom: how to proceed?
Installation of a shower in the bathroom: how to proceed?

Installation of a shower in the bathroom: how to proceed?

Having a bathroom requires that it is also installed the necessary accessories. To modernise your...
Tips for disabling your home alarm without using a code
Tips for disabling your home alarm without using a code

Tips for disabling your home alarm without using a code

Alarms play a very vital and strategic role among your home protection devices.  They are...
Affiliate marketing: what are its potential advantages?
Affiliate marketing: what are its potential advantages?

Affiliate marketing: what are its potential advantages?

Affiliate marketing is one of the best online businesses. It really has several advantages. Indeed...
What to know about the Messenger chatbot?
What to know about the Messenger chatbot?

What to know about the Messenger chatbot?

For a company, it has always been essential to foster a good relationship with the customers....
How to prevent the loss of your dog?
How to prevent the loss of your dog?

How to prevent the loss of your dog?

Losing your pet is a stressful situation that no one would want to experience. To avoid such events...
How do you choose a good winter coat?
How do you choose a good winter coat?

How do you choose a good winter coat?

Keeping warm during the winter is an important reason to buy a winter coat. But choosing the right...
Children and the immune system
Children and the immune system

Children and the immune system

  Our immune system is a collection of cells, tissues and organs that, throughout our lives,...
Fake news: What to know?
Fake news: What to know?

Fake news: What to know?

A great fight is underway against false information that people divulge in bad faith. But what...
3 things to do after finding a missing cat
3 things to do after finding a missing cat

3 things to do after finding a missing cat

Suddenly coming across a stray or house cat in your room, especially for the first time, is not an...
What are the differences between VoIP and traditional telephony?
What are the differences between VoIP and traditional telephony?

What are the differences between VoIP and traditional telephony?

For companies that have a good internet connection, VoIP is a valuable alternative to traditional...
All about a chatbot
All about a chatbot

All about a chatbot

You may have already heard of a chatbot, but you don't know what it really means. In short, it's a...
How to get a home loan in Singapore?
How to get a home loan in Singapore?

How to get a home loan in Singapore?

Finding a home loan that fits with the various difficulties associated with expatriate status is...
What you should know about cash loans
What you should know about cash loans

What you should know about cash loans

It is a fact that when you have a big project to realize like building a house or maybe purchasing...
How to win online roulette?
How to win online roulette?

How to win online roulette?

Winning at online roulette is still not easy, especially when you are a beginner. However, there...
Online shopping: What you need to know
Online shopping: What you need to know

Online shopping: What you need to know

It’s a fact today that online shopping is part of our daily lives. It’s one of the fastest ways of...
Plush dragon : a seductive toy
Plush dragon : a seductive toy

Plush dragon : a seductive toy

Do you want to please your children, but you don’t know which toy to choose ?  Well there are...
To the discovery of some breeds of hunting dogs
To the discovery of some breeds of hunting dogs

To the discovery of some breeds of hunting dogs

Since time immemorial, man has domesticated wolves which evolved in contact with man and gave the...
Registering on a dating site: some tips for a unique experience
Registering on a dating site: some tips for a unique experience

Registering on a dating site: some tips for a unique experience

Happiness has no age. But more than all these nice words, pleasant company is priceless. Indeed,...
How to make a lost or stolen dog flyer template?
How to make a lost or stolen dog flyer template?

How to make a lost or stolen dog flyer template?

Dogs are the most adopted pets in the world. They quickly develop a great affinity with their...
Authority and submission in the couple: what women do not always know
Authority and submission in the couple: what women do not always know

Authority and submission in the couple: what women do not always know

One of the hot topics today is women's empowerment. Even if women have succeeded in rising on...
How to create a successful company in four steps
How to create a successful company in four steps

How to create a successful company in four steps

If you want your business to become a great empire, you should create a company. You should find...
Where to go for your next holiday?
Where to go for your next holiday?

Where to go for your next holiday?

Little by little, we are seeing the end of the coronavirus tunnel, and we will soon be going to...